SuperMPO Terms & Conditions – A Complete Guide to Platform Usage for Malaysian Members

1Definitions & General Terms

In this Terms & Conditions document, "SuperMPO", "we", "our platform", or "us" refers to the management and operations of supermpo.best and all services provided therein. "Member", "you", or "user" refers to any individual who has registered an account or is using the SuperMPO platform in any capacity.

"Games" refers to all entertainment categories available on SuperMPO, including casino slots, Live Casino, table games, lottery, cricket betting and e-sports betting. "Wager" refers to any bet placed using a valid account balance on the SuperMPO platform.

"Account Balance" refers to the total funds available in your account for wagering purposes, and consists of two components: real money balance (from your own deposits and winnings) and bonus balance (which is subject to separate wagering requirements). "VIP Points" refers to loyalty points accumulated through betting activity and redeemable in accordance with the terms of SuperMPO's VIP Rewards programme.

2Account Eligibility & Registration

To register and use the SuperMPO platform, you must meet all of the following requirements without exception:

• At least 18 years old on the date of registration
• Hold an active and valid Malaysian phone number for SMS verification purposes
• Not subject to any court order or prohibition that restricts participation in gambling activities
• Registering under your own name — registration on behalf of another person is not permitted
• Not currently under account suspension from any other SuperMPO platform

Each individual is only permitted to hold one active account only on SuperMPO. Multiple account registrations by the same individual — whether using the same or different information — are strictly prohibited and may result in all associated accounts being suspended without notice and any balances therein being forfeited.

During registration, you are required to provide accurate, complete, and up-to-date information. SuperMPO reserves the right to request identity verification documents at any time, particularly before processing withdrawals above certain amounts. Failure to submit the required documents within the specified timeframe may result in a temporary suspension of the withdrawal process.

3Deposit & Withdrawal of Funds

All financial transactions on SuperMPO are conducted exclusively in Malaysian Ringgit (MYR). SuperMPO does not accept or process deposits in foreign currencies. Accepted deposit methods are:

• Touch 'n Go eWallet – instant deposit
• GrabPay – instant deposit
• Boost – instant deposit
• ShopeePay – instant deposit
• DuitNow – instant deposit
• FPX / Internet Banking – Maybank2u, CIMB Clicks and other Malaysian banks that support FPX

The minimum deposit amount is RM 10 per transaction. There is no maximum deposit limit, though deposits exceeding a certain amount may require additional verification in accordance with SuperMPO's anti-money laundering policy.

For withdrawals, members must submit a request through the account page. Withdrawals may only be made to the same payment method used for the deposit. The minimum withdrawal amount is RM 30 per transaction. Withdrawal processing times are typically between one and three business days, depending on the payment method and verification requirements. SuperMPO reserves the right to delay withdrawals subject to identity verification requirements.

4Bonuses & Promotions

SuperMPO offers a variety of bonuses and promotions to members from time to time, including a welcome bonus for new members, reload deposit bonuses, Free Bets for cricket and e-sports betting, and various rewards for VIP members. All bonuses are subject to the following terms and conditions:

• Each bonus comes with a wagering requirement that must be met before bonus funds can be redeemed or transferred to your real money balance
• Wagering requirements are typically expressed as a multiple of the bonus value – for example, a RM 50 bonus with a 20x requirement means you must wager a total of RM 1,000 before withdrawing any winnings
• The expiry period for each bonus will be stated in the respective promotion terms — any bonus not utilised within that period will expire and be automatically debited from your account
• Bonuses cannot be transferred between accounts or to other members under any circumstances
• SuperMPO reserves the right to void any bonus obtained through illegitimate means or in violation of the spirit of a promotion

For the VIP Rewards On SuperMPO, VIP points are accumulated based on total eligible wagers. Point accumulation rates, redemption conditions, and the benefits of each VIP tier are detailed on the VIP Rewards page. SuperMPO reserves the right to modify the rates, conditions, or structure of the VIP programme with reasonable notice to members.

5Game Rules

All games offered on the SuperMPO platform — including slots, Live Casino (Baccarat, Blackjack, Roulette, Dragon Tiger), table games, lottery, IPL cricket betting, and e-sports — have their own rules, which are accessible within each game's interface. Members are responsible for understanding the rules of each game before play begins.

For slots and RNG games, all outcomes are generated by an independently certified Random Number Generator (RNG). Each round's result is entirely independent and is not influenced by any previous or subsequent round. The RTP (Return to Player) for each slot game is stated in that game's information section.

For Live Casino, all games are operated by real human dealers from a purpose-built studio. Outcomes are determined by the dealer's physical actions — card draws, roulette wheel spins, dice rolls — captured on HD cameras. Any technical disruption affecting the continuity of a game will be handled in accordance with SuperMPO's technical interruption policy.

For cricket and e-sports betting, all bets are subject to SuperMPO's separate sports betting rules. Bet outcomes are based on official results declared by the relevant competition organiser. SuperMPO accepts no responsibility for any disputes regarding results that have been officially declared by the organiser.

6Account Security & Password

The security of your SuperMPO account is a shared responsibility between you and SuperMPO. We provide a robust technical security infrastructure, including 256-bit SSL encryption for all transmitted data, two-factor authentication (2FA), and an unusual activity detection system. At the same time, as a member, you also have an important role to play in keeping your own account secure.

• Never share your SuperMPO account username, password, or OTP with anyone – including individuals claiming to be SuperMPO representatives
• Use a strong, unique password that is not shared with any other account
• Enable two-factor authentication (2FA) for an additional layer of account protection
• Log out of your account after every session, especially on shared devices
• Report to the SuperMPO support team immediately if you suspect your account has been accessed without your authorisation

SuperMPO shall not be held liable for any loss or damage arising from a member's failure to safeguard their login credentials. Any activity carried out through your account — even without your knowledge — will be treated as activity authorised by you, unless you have reported it to SuperMPO within a reasonable timeframe.

7Account Bans & Suspensions

SuperMPO reserves the right to suspend or terminate any member's account, and to withhold or forfeit the balance held in that account, should the member be found to have engaged in any of the following activities:

• Multiple account registrations or the use of false identities
• Fraud, money laundering or any other criminal activity conducted through the SuperMPO platform
• Bonus or promotion abuse, including bonus arbitrage and hedge betting across multiple accounts
• Use of automated software (bots), hacking tools or any other technical means to gain an unfair advantage in games
• Colluding with other members or SuperMPO staff for fraudulent purposes
• Attempting to exploit any technical errors, odds errors, or vulnerabilities in the SuperMPO system
• Any behaviour that disrupts, threatens or endangers other users or SuperMPO staff

In cases of confirmed account suspension due to fraud, SuperMPO reserves the right to report the relevant activity to the appropriate authorities. Members who believe their account has been suspended unfairly may contact the SuperMPO support team to file an appeal.

8Privacy & Data Protection

SuperMPO respects the privacy of every member and is committed to protecting your personal data in accordance with industry best practices. The collection, processing and storage of your personal data is governed entirely by SuperMPO's separate Privacy Policy, which can be accessed on the Privacy Policy page of our website.

In summary, SuperMPO collects the personal data necessary for platform operations — including your name, phone number, email address, and financial transaction details. This data is used for identity verification, transaction processing, service communications, and platform improvements. SuperMPO does not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent.

All data transmitted between your device and SuperMPO's servers is protected by 256-bit SSL encryption. Passwords are stored in hashed form and cannot be viewed by any party, including SuperMPO staff.

9Responsible Gaming

SuperMPO firmly believes that gambling should remain a form of entertainment practised with full awareness and within healthy limits. We do not want any of our members to experience gambling-related problems, and we provide a range of tools and resources to help.

Responsible gaming tools available at SuperMPO include:

• Deposit Limit – Set daily, weekly or monthly deposit limits to keep your spending in check
• Betting Limit – Cap the maximum amount per single bet or total wagers within a defined period
• Session Time Limit – Receive a reminder when you have been playing for the duration you set
• Temporary Account Suspension – Temporarily restrict access to your account for a set period (24 hours to 6 months)
• Self-Exclusion – Permanently close your account with protection against re-registration

SuperMPO strictly prohibits individuals under the age of 18 from using the platform. If you discover that a minor is using SuperMPO, please report it to our support team immediately. If you feel that gambling is beginning to affect your personal life, relationships, or finances, please seek professional help through relevant organisations in Malaysia.

10Disclaimer & Limitation of Liability

The SuperMPO platform is provided "as is" without any warranties, express or implied, regarding fitness for a particular purpose, merchantability, or the accuracy of information provided. SuperMPO does not guarantee that the platform will operate at all times without interruption, errors, or virus threats.

To the fullest extent permitted by law, SuperMPO shall not be liable for:

• Any financial losses incurred as a result of gambling activity on the platform
• Indirect, incidental or consequential losses arising from the use of or inability to use the platform
• Any disruption, delay or service failure resulting from factors beyond SuperMPO's reasonable control, including internet outages, power failures or natural disasters
• The accuracy or completeness of statistics, odds, or data displayed on the platform

Members bear full responsibility for the betting decisions they make. Wins or losses in gambling are outcomes that no party can guarantee.

11Amendment of Terms & Conditions

SuperMPO reserves the right to amend, update or replace any part of these Terms & Conditions at any time, based on operational needs, legal changes or platform improvements. Where material amendments are made, SuperMPO will notify members via in-platform notifications, email or a prominent notice displayed on the homepage.

Amendments will take effect within the period specified in the relevant notice, which will generally be no less than seven (7) days from the date of the notice. Continued use of the SuperMPO platform after the amendment's effective date will be considered your acceptance of the amended terms.

The latest version of these Terms & Conditions will always be available on the SuperMPO Terms & Conditions page, clearly marked with the date of update and version number. It is your responsibility to review this page from time to time to ensure you remain informed of the current terms.

12Governing Law & Dispute Resolution

These Terms & Conditions, and all relations between SuperMPO and its members, are governed by and interpreted in accordance with applicable law. In the event of any dispute between a member and SuperMPO regarding the use of the platform or these terms, both parties agree to first attempt resolution through consultation via the SuperMPO support team.

If a dispute cannot be resolved through negotiation within 30 days from the date it is formally reported, the relevant party may pursue an appropriate dispute resolution mechanism in accordance with applicable law. All official dispute-related correspondence must be sent by email to support@supermpo.best with the subject line clearly stating "Formal Dispute".

Members acknowledge that the SuperMPO platform is intended for entertainment and personal use only. Use of the platform for commercial purposes, resale of services, or any purpose other than personal entertainment is prohibited without prior written consent from SuperMPO management.

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, while all remaining provisions continue in full force and effect.